Question 1

I was rear-ended on the Auckland Southern Motorway — can I get a replacement car?

Accepted Answer

Yes. Motorway nose-to-tail crashes on the Southern, Northern and Northwestern Motorways are some of the most common claims we handle. If the other driver was at fault, call 0800 024 100 and we'll deliver a like-for-like replacement vehicle anywhere in Auckland, often the same day, at no cost to you.

Question 2

How fast can you deliver a courtesy car in Auckland during peak traffic?

Accepted Answer

With branches in Glen Eden (West Auckland) and Mangere (South Auckland), we cover the whole region and plan around Auckland's rush-hour congestion. Most Auckland drivers get a vehicle the same day — we deliver to your home, work, or panel shop from the North Shore to Papakura.

Question 3

Do I have to use the at-fault insurer's preferred Auckland repairer?

Accepted Answer

No. You're entitled to choose your own panel shop anywhere in Auckland. We'll arrange your replacement vehicle for the full duration of the repair and recover the cost directly from the at-fault driver's insurer.

Question 4

Can you deliver a replacement vehicle to Auckland Airport or the CBD?

Accepted Answer

Yes. Our Mangere branch is minutes from Auckland Airport, and we regularly deliver into the CBD, North Shore and East Auckland. Just tell us where you are and we'll bring a comparable vehicle to you, 24/7.

Question 5

What if my SUV or work ute was damaged in an Auckland accident?

Accepted Answer

We carry a wide Auckland fleet — hatchbacks, sedans, SUVs, utes and vans — so we match a like-for-like vehicle to your own. If you rely on a ute for work, you'll get a comparable ute so your business keeps running.

Accident Replacement Vehicles in Auckland