Question 1

What is Vero Insurance's claims phone number?

Accepted Answer

Vero Insurance's claims line is 0800 808 800. Vero policies are typically arranged through a broker, so your broker can also lodge the claim for you.

Question 2

Does Vero Insurance provide a courtesy car?

Accepted Answer

Vero's standard motor policies don't guarantee a like-for-like courtesy car. If someone else caused the accident you can get one free through Free 2 Drive — the cost is recovered from the at-fault driver's insurer.

Question 3

Do I lodge a Vero claim through my broker?

Accepted Answer

Usually yes — Vero is a broker-distributed insurer, so your broker can lodge and manage the claim on your behalf. You can also call Vero direct on 0800 808 800.

Question 4

Will my no-claims discount be affected?

Accepted Answer

If liability is clearly on the other driver and their insurer accepts it, your no-claims discount generally shouldn't be affected. Ask Vero (or your broker) to confirm the claim is recorded as not-at-fault.

Vero Insurance Claims Contact — and Your Free Courtesy Car